We want you to love your purchase. If something isn’t right, here’s how returns work:
Returns
- Items may be returned within 7 days of delivery.
- Products must be unused, in original condition, and in original packaging.
- Proof of purchase is required.
Non-Returnable Items
- Items damaged due to misuse, wear and tear, or improper handling.
- Customized or personalized items (unless faulty).
- Sale or clearance items.
Faulty or Damaged Items
- If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.
- We will offer a replacement or refund once the issue is verified.
Refunds
- Approved refunds will be processed to the original payment method within 5–10 business days.
- Delivery fees are non-refundable, unless the return is due to our error.
Return Shipping
- Return shipping costs are the responsibility of the customer, except in cases of faulty or incorrect items sent by MS&Co.
How to Request a Return
Email us at info@mustardseedandco.co.za with:
- Order number
- Reason for return
- Photos (if item is faulty or damaged)